Questions? I have answers
Where are you made?
We make all our drinks in London, at an approved food production and licensed premise (we got a 5* Hygiene rating!).
Oops, I left my drink in the freezer overnight!
No worries, nothing bad will happen it might just get a bit slushy. In fact, go ahead and leave it in there, it will keep it fresh even longer.
How do the cocktails stay fresh?
We've worked our recipes out to make sure that
A) They taste flipping good
B) They last longer than a week
The alcohol content helps preseves the ingredients, and we have purposely left out ingredients we know will go off quickly. And we promise we never sacrafice flavour for shelf life. That's why you won't find any citric acid in our drinks.
That being said, keep in the fridge and they will stay super fresh & tasty for longer than they'll last before you drink them.
WTF, my drink is slushy in the freezer?!
Chill...like your drink. It's all good. Drinks that have a bit more liquid and a lower ABV might go a bit slushy, just let them sit on the counter for a minute or so before your pour.
OR pour it and enjoy that slush life.
How long will it take for my cocktails to arrive?
We ship using Royal Mail Tracked 48 which aims to deliver in 48 hours.
And if you are in a hurry, we offer the option of Royal Mail Tracked 24 delivery or DPD next business day.
Orders are posted Monday - Friday, same day if ordered before 11:30am or the next working day if ordered after.
The good news is even in the event of a slight delay due to couriers, your cocktails will still be in tip top shape when they get to you thanks to the ingredients and packaging methods we use.
Do you offer collection or pick-up?
Unfortunately not, as our production space is not accessible to the public.
My question isn't answered here?
Well first, should you be looking for that answer here?
If yes, give us an email at email@example.com
I want to buy a lot of cocktails for my friend's wedding/bar mitzvah/boss's retirement/my yoga teacher's birthday?
Amazing! Please email us specifics of quantity, date needed, and cocktail requested and we will sort you out.
Can you make custom cocktails for events?
Hellllzzzz yah. Get in touch with the following information and we will get right back to you.
We can talk specifics once we understand your needs fully.
Number of cocktails (estimate)
Date of event
OMG my cocktail came in plastic!
But guess what, it isn't plastic...
The pouches are fully biodegradable packaging made from a range of natural products, including paper, eucalyptus fibre, cassava and corn starch.
HOW FLIPPING GOOD IS THAT
So feel free to chuck them into you compost bin. We would advise disposing of them properly, not just thrown into your backyard. It still takes a while for them to break down and we don't want any little critters nibbling on them.
Some geeky details for you
Our pouches will will return back into water, carbon dioxide (CO2) and biomass without eco-toxicity.
Home Composting – takes less than 26 weeks at ambient temperature (<30ºC)
Industrial Composting – takes less than 12 weeks at 60ºC
Should I keep my drinks in the fridge?
Yes, we recommend keeping them in the fridge or freezer, cold and ready to drink.
But they can be kept at room temperature for a good amount of time, so don't stress if you take them on a road trip or the train.
Are your drinks vegan and vegetarian?
Please check the individual cocktails as we have it listed there.
My order hasn't arrived?!
If your order hasn't arrived after 5 business days please contact us at firstname.lastname@example.org
Hopefully, it's just that your nice neighbor Sue received it by mistake, but if not, rest assured we will make it right.
Can I return my cocktails?
Due to cocktails being classed as food items, we cannot accept returns.
However, if the product is faulty or defective, please get in touch so we can make it right.
Can I send Cocktail by Mail as a gift?
After adding the drinks to your cart you wish to send, check out. There is a box where you can add a personal message, which we will hand write and include in the cocktail box.
Make sure you enter the gift recipients address (over 18s only) in the delivery field.
We won't include any pricing in the box, so don't worry about that.
What are your environmental policies?
You can read about our commitments to the environment and product quality through this link
When will you send my order?
Orders are posted Monday - Friday, same day if ordered before 11:30am or the next business bay if ordered after.
Can I order a large number of cocktails delivered to different addresses?
Absolutely! Please drop us an email at email@example.com or through our contact form and we will work out the best way to accomplish your cocktail goals.
My drink is cloudy and seperated, what gives?
Because we use all natural products and fresh juices our cocktails will seperate a bit when they sit.
But fear not! A quick shake and everything will feel right in the world again.
Do your cocktails really fit through a letter box?
Yes, up to nine cocktails fit in a box that will fit through the majority of UK letterboxes.
We use three different size boxes and can fit a different number of cocktails in each.How many cocktails fits in each box depends on the size of each cocktail and how many of those are ordered.
For example, the large box can fit up to 6- 125ml cocktails or 2- 125ml, 6- 100ml, for a total of 8.
Our small box fits 1-2 cocktails and measures 130 mm x 165mm x 23mm
Our medium box fits up to 2-5 cocktails and measures 245mm x 165mm x 23mm
Our large box fits 5-9 cocktails and measures 355mm x 165mm x 32mm
Over nine cocktails has to ship in two boxes, and won't fit through your letterbox.
If you are worried about the box not fitting through the letterbox drop me a line at firstname.lastname@example.org and I can double check it all for you and make sure I find the right solution!